11bed Terms & Conditions — Full Details

1.General Terms & Conditions

11bed (hereinafter referred to as "we", "the Platform", or "the Site") is an online Sports Betting platform serving users in Bangladesh and other permitted countries. These Terms & Conditions ("Terms") constitute a legally binding agreement between 11bed and its users.

These Terms & Conditions are written in Bengali for the convenience of users in Bangladesh. However, in the event of a legal dispute, the original English version shall prevail. 11bed reserves the right to update these Terms at any time, and any changes will be notified on the site.

It is your responsibility to visit this page regularly and stay informed about the latest Terms & Conditions. Continued use of the service after any changes have been made will be considered acceptance of the updated terms.

2.Account Registration

You need to create an account to place bets at 11bed. During registration, you must provide accurate and complete information. Opening an account with false or incorrect details is a violation of these Terms & Conditions, and 11bed reserves the right to close any such account.

• Each user may only hold one account. Multiple accounts are strictly prohibited.
• Keeping your account password confidential is your own responsibility. You should never share your password with anyone.
• Transferring or selling your account to another person is strictly prohibited.
• If you notice any suspicious activity on your account, you should notify 11bed support immediately.
• Submitting the required documents as part of the KYC (Know Your Customer) verification process may be mandatory.

The email address and phone number provided during registration will be verified. Some account features may be restricted until verification is complete. 11bed may request additional documents for identity verification at any time.

3.Age Limit & Eligibility

Users must be 18 years of age or older to open an account on 11bed. A copy of a national ID card or passport may be required for age verification.

• Users must be legally permitted to participate in online betting in their country of residence.
• Accounts cannot be created or used from countries where online betting is prohibited.
• 11bed employees and their immediate family members are not permitted to place bets.
• Players, referees, or coaches taking part in a competitive match are not permitted to place bets on that event.

4.Betting Rules

All bets placed on 11bed are final once confirmed and cannot be cancelled unless there are exceptional circumstances. The odds displayed at the time of bet confirmation are final. 11bed reserves the right to void any bet placed at abnormal odds due to a system error.

• The minimum bet amount is ৳10; the maximum limit varies by event and market.
• All bets placed before the scheduled match start time are valid.
• The decision to accept or decline bets during a live match rests solely with 11bed.
• If a match is cancelled or abandoned, the stake will be refunded.
• Rules for draw or tie outcomes vary by market — full details can be found in the rules for each specific sport.
• If a selection in an accumulator bet is voided, that match will be counted at odds of 1.00.
• 11bed is not responsible for any bets lost due to internet outages or device issues.

5.Deposits & Withdrawals

Deposits at 11bed can be made via Mobile Pay, Nagad, bank transfer, and USDT. Deposits are typically credited to your account within a few minutes. Withdrawals generally take between 30 minutes and 24 hours to process.

• The minimum deposit amount is ৳500.
• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be put on hold if KYC verification has not been completed.
• Bonus funds can only be withdrawn once the required wagering conditions have been met.
• In cases of suspicious transactions, 11bed may place a hold on withdrawals and conduct an investigation.
• There are no hidden fees on deposits or withdrawals — though charges from the payment provider may apply.

6.Bonuses & Promotions

11bed regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are detailed on the relevant promotion page. You should read those terms carefully before claiming any bonus.

• The welcome bonus is for new users only and can be claimed once per account.
• Withdrawing bonus funds typically requires a wagering amount of 5–30x (varies by bonus).
• Bonuses must be claimed within a set time frame — any unclaimed bonus will expire after the deadline.
• Using multiple accounts to claim bonuses is strictly prohibited.
• 11bed reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is found, the bonus and any associated winnings may be forfeited.

7.Account Suspension & Closure

11bed may suspend or permanently close an account at any time for the following reasons:

• Violating these Terms & Conditions.
• Registering with false or inaccurate information.
• Operating multiple accounts.
• Evidence of match manipulation or fraudulent activity.
• Failure to pass age verification or submission of fraudulent documents.
• Extended periods of inactivity (more than 12 months).
• If the user requests self-exclusion on their own accord.

If there is a valid balance in the account at the time of closure, it will be returned to the user. However, funds may be forfeited in cases of fraud or breach of these Terms. Users may also request account closure at any time by contacting support.

8.Fraud & Cheating

The following activities are strictly prohibited on 11bed:

• Betting using match-fixing or insider information.
• Using bots or automated software to place bets.
• Unauthorized access to another user's account.
• Exploiting system errors or bugs for personal gain.
• Placing opposing bets on the same event to meet bonus requirements (arbitrage betting).
• Using stolen or unauthorized payment methods.

11bed's security team monitors activity 24/7. If suspicious behavior is detected, the account will be immediately suspended pending investigation.

9.Responsible Betting

11bed believes betting is for entertainment — not addiction. We encourage our users to bet responsibly and have a range of protective measures in place to support that.

• Users can set daily, weekly, or monthly betting limits.
• The self-exclusion option allows you to lock your account for a set period of time.
• If a family member is struggling with a betting problem, please contact 11bed support.
• We advise against taking on debt to cover betting losses.

To learn more about Responsible Betting Responsible Gaming View page.

10.Privacy Policy

11bed places the highest importance on protecting users' personal information. Data provided at the time of registration is used solely for service delivery, identity verification, and meeting legal obligations.

• User data is never sold to third parties.
• Information may be disclosed in response to valid legal requests from authorities.
• All data is secured with SSL encryption.
• Users may contact support to request access to or deletion of their personal data.

Learn More Privacy Policy View page.

11.Service Changes

11bed reserves the right to modify its services, features, or these Terms & Conditions at any time. Any changes will be announced on the site, and users will be notified by email or SMS where necessary.

• Services may be temporarily unavailable due to technical issues.
• We aim to provide advance notice before any scheduled maintenance.
• If any betting market or feature is cancelled, all related bets will be refunded.
• 11bed is not liable for any losses arising from the unavailability of the site.

12.Contact

If you have any questions about these Terms & Conditions or need clarification on any point, please contact the 11bed support team:

11bed is open to discussing any aspect of these Terms & Conditions with users. Our goal is always to ensure a fair and transparent resolution.